You get full access to Sphere during your free 14-day trial. Meaning, you can meet every coach you’re matched with for an initial consultation. We have baked 3 totally complimentary credits into your trial so you can book a full session before making a commitment. Plus, we’ll match you with more Guides during your trial.
You have no obligation to continue beyond your trial, can cancel anytime during your trial and won’t be billed until after your 14-day trial is complete. And don’t worry, we’ll send you an email near the end of your trial to verify you want to continue your journey with us.
We want to know you're serious. No, we won't charge you during your trial, and you have no obligation to continue beyond your trial. You won’t be billed until after your 14-day trial is over, and we’ll send you an email reminder near the end of your trial to make sure you want to continue your journey with us. You can cancel at any time by going into your Account Settings, clicking on "Manage Account", and hitting the “Cancel” button.
Sphere uses a credit system. Our memberships give you credits which translate to coaching minutes. One credit equals 10 minutes of Guidance on Sphere.
Why? When you go to a fitness studio, you don’t think about how much your instructor is making. All you're concerned with is that you love that instructor and you’re getting fit. We want to replicate that same feeling in Sphere when it comes to your growth and your Guides.
When you become a monthly member — on the Dive, Deep or Infinite — you can change your plan anytime by emailing us at firstname.lastname@example.org. Please note changes made will only be reflected in your following billing cycle.
With the Boost you receive credits upfront and they expire over 3 months. It's non-transferable and non-refundable so you cannot change it.
No. And here’s why: Unlike a gym membership, Sphere is available anytime, anywhere 24/7. Wherever you are, so is Sphere. In Bali on the beach for a month? We’re in your pocket. And, if you are on the Deep or Infinite, your credits roll over - so no worries if you have a couple left in your cycle. You’ll have them next month.
Our boost package is non-refundable and you get credits upfront and they expire over 3 months. The dive, deep and infinite are membership subscriptions, billed monthly with a minimum commitment of six months. Transformation only happens with your continued commitment to growth + development, which is why we’ve built plans that you can cancel anytime after 6-months and up to 48hrs before your next billing cycle.
If there is anything we can do to empower you to continue your journey with Sphere — give us a chance to make magic happen. Holler at us at email@example.com. If you aren’t digging Sphere, we would love to know why. If you aren’t jiving with your Guide we will go above and beyond to match you with the right guide. Scouts honor!
Cold hard cash sent via snail mail. Just kidding. We accept Debit Card and Credit Card— MasterCard, Visa, and AMEX, as well as Apple Pay. Payments are made directly in the app.
We match you with additional Guides when you start a free trial. And if you really aren’t feeling the vibes, email firstname.lastname@example.org and we’ll call you to dig in, and re-evaluate your assessment with you. We’re committed to your growth and are confident there is a perfect coach waiting to work with you on Sphere.
Also: we have to ask, have you booked a session with them? Profiles won't give you the full picture the way diving into a session with some real, two-way communication can. Remember, looking for a best-fit Guide is different from looking for friends on Bumble. Chances are there is someone in your Sphere of Guides that is perfect for you.