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What is Sphere?

Coaching is a personal development tool that has been proven to support emotional and social intelligence. We are approachable tech powering and scaling its magic. Here's how it works:

1. We learn about you, where you’re at and what you want to work on.
2. You are intelligently matched to vetted, qualified and professionally trained, best-fit coaches. Hello matching algorithm!
3. You grow with a collective of coaches in your pocket: whether that's in your career, business, life or as a leader.
4. And we take care of the experience seamlessly. Connecting, scheduling and sessions all happen in the app.

What is Coaching?

Personal coaching isn't too different from athletic coaching. Athletic coaches know their athlete’s strengths — and personal coaches do the same. They examine your values, what makes you happy and what drives your energy. They help you create a plan for success and keep you accountable.

Athletic coaches know how to guide their athletes to improve and make them better at what they do. Coaches help people to step into their personal power. They can help you get through a transition, strengthen your sense of self-worth, increase your emotional intelligence, focus on your goals — and get there, 10x faster. And just like athletic coaches, coaches help you reach your highest potential.

Why get Coaching through Sphere?

→ When you work with Sphere, you aren't restricted to just one coach or one type of coach. We have over 160+ coaches: life coaches, leadership coaches, business coaches, executive coaches, health coaches, communication coaches.
→ Coaches outside of Sphere charge up to 70% more. You get high quality coaching, consistently at a reduced rate.
→ You get an experience that makes committing to growing as a person, as accessible as signing up to your favorite gym.

Why choose Sphere to be your vessel for growth? Simply put there is nothing like Sphere out there. From the technology to the variety and quality of our coaches to the unique membership model.

What is a Seeker?

A Seeker is someone who wants to evolve, expand and grow — with Guidance.

Seeker → You
Coach → Guide
Coaching → Guidance

And Sphere? The place where Seekers & Guides come together and magic happens. A collective of vetted, trained and professional Guides, an intuitive algorithm to match you with your best fits + an end-to-end technology platform to take care of it all, in one place.

What is a Guide?

A Guide is a coach that has been personally vetted and approved by Sphere. 

Coach → Guide
Coaching → Guidance
Seeker → Someone who wants to evolve, expand and grow

And Sphere? The place where Seekers & Guides come together and magic happens. A collective of vetted, trained and professional Guides, an intuitive algorithm to match you with your best fits + an end-to-end technology platform to take care of it all, in one place.

How can I talk to a human?

We've got your back.

Every single person on our small but mighty team is on rotation covering our customer support channels. We see this as a meaningful opportunity to get to know you.

  • When you have a Sphere Guidance session - we’ll know and we’re all hands on deck for you. If it's an emergency, phoning us is best.
  • Outside of your Guidance sessions, we are also available from 9 am EST - 5 pm PST on weekdays.

Our number: 1-833-777-4373 (you can text too)
Our email: support@sphereishere.com

How can I get the most out of Sphere?

The best way to experience Sphere is to start your free 14-day trial and meet each of your matched Guides. That means booking sessions and jumping on calls through Sphere.

These initial sessions let you assess and feel confident that your client-coach relationship is a solid fit. Profiles are meant to give you a glimpse into each Guide, but will never be as solid as a real two-way conversation. And you might be surprised at who you vibe with! Go in with an open mind and heart.

Memberships & Pricing

How much does Sphere cost?

If you are new you can try Sphere for free. Meaning, you’ll get to experience the beauty of Sphere for two weeks before you go all-in. As for our membership pricing & packages the memberships page will give you a detailed breakdown.

How does the 14-day trial work?

You get full access to Sphere during your free 14-day trial. Meaning, you can meet every coach you’re matched with for an initial consultation. Plus, we’ll match you with more Guides during your trial.

You have no obligation to continue beyond your trial, can cancel anytime during your trial and won’t be billed until after your 14-day trial is complete. And don’t worry, we’ll send you an email near the end of your trial to verify you want to continue your journey with us.

Why do I have to put my credit card down for the 14-day trial if it's free?

We want to know you're serious. No, we won't charge you during your trial, and you have no obligation to continue beyond your trial. You won’t be billed until after your 14-day trial is over, and we’ll send you an email reminder near the end of your trial to make sure you want to continue your journey with us. You can cancel at any time by going into your Account Settings, clicking on "Manage Account", and hitting the “Cancel” button.

How do credits work?

Sphere uses a credit system. Our memberships give you credits which translate to coaching minutes. One credit equals 10 minutes of Guidance on Sphere.

Why? When you go to a fitness studio, you don’t think about how much your instructor is making. All you're concerned with is that you love that instructor and you’re getting fit. We want to replicate that same feeling in Sphere when it comes to your growth and your Guides.

Can I change my membership?

When you become a monthly member — you can change your plan anytime in our app. Please note changes made will only be reflected in your following billing cycle.

Can I pause my membership?

No. And here’s why: Unlike a gym membership, Sphere is available anytime, anywhere 24/7. Wherever you are, so is Sphere. In Bali on the beach for a month? We’re in your pocket. And, up to 3 credits roll over each month - so no worries if you have a couple left in your cycle. You’ll have them next month.

Can I cancel my membership?

The DIVE, DEEP and INFINITE memberships are billed monthly. Transformation only happens with your continued commitment to growth + development, which is why we’ve built plans that you can cancel anytime up to 48hrs before your next billing cycle.

If there is anything we can do to empower you to continue your journey with Sphere — give us a chance to make magic happen. Holler at us at support@sphereishere.com. If you aren’t digging Sphere, we would love to know why. If you aren’t jiving with your Guide we will go above and beyond to match you with the right guide. Scouts honor!

What payment methods do you accept?

Cold hard cash sent via snail mail. Just kidding. We accept Debit Card and Credit Card— MasterCard, Visa, and AMEX, as well as Apple Pay. Payments are made directly in the app.

Do my credits rollover?

They do. Up to 3 credits roll over each month on all of our memberships.

Can I share my credits?

Though Sphere memberships and packages are non-transferable we have built a funky way for you to be able to share the gift of Guidance with your friends and loved ones. If you have unused credits in your current billing cycle you can choose to share them with a friend. The lucky recipient will have 90 days to activate in Sphere and redeem the shared credits. Sharing is enabled for all four of our memberships and packages: Boost, Dive, Deep and Infinite.

Sphere - The App

How are my Guides chosen for me? How does the matching algorithm work?

More than finding you experts in the area of life you’re keen to be coached in, our matching algorithm considers where you are at in your journey, what you want to be coached on, and how you like to be coached. We blend values with communication style and where you’re looking to work on in your life to find the best-fit Guides for you and your ambitions.

How can I change the answers in my initial on-boarding?

Yes! Jump in to your settings, edit and save your profile data. These changes will influence new Guide additions once you start your 14-day trial.

What is Sphere's Cancellation Policy?

If you are unable to make your session, please reschedule. And keep our cancellation & no-show policy in mind:

During Your Trial

  • Late cancellation fee: if you cancel a session within 24-hours of the start time, you will be charged a $25 fee.
  • No Show fee: if you miss a session, you will be charged a $25 fee.

The fee will appear in your bank statement within 7 days after your booking.*If you used the complimentary credits during your trial you will still be charged The value of $25 and those free credits will not be refunded.

If You Are A Paying Sphere Member

  • Late cancellation fee: if you cancel a session within 24-hours of the start time, you will not be refunded.
  • No Show fee: if you miss a session, you will not be refunded.
Please note: Our cancellation & no-show policies are designed to respect everyone’s time and energy.
What is Sphere's Reschedule Policy?

Empowering the Coach-to-Client Relationship: If you need to reschedule within 24-hours of your session, please contact your Guide. They will be able to determine if they can accommodate your time change request.

It's ultimately up to your Guide if they want to honor your request for rescheduling on short notice.

Why have I been charged $25 during my free trial?

You were charged $25 because you didn't show up to a session or you canceled within 24-hours of a booked session. While a trial is free, if you no-show or cancel without honoring our policies, we take measures to protect the time and energy of our Guides.  As missed/no-show sessions impact the availability of our Guides and this is their livelihood. Respect and integrity is everything.

Can I only have 10 coaches at one time?

No! When you sign up for a 14-day trial you’ll be presented with more coaches based on your interactions in the app.

What if I’m not into the coaches I am matched with?

We match you with additional Guides when you start a free trial. And if you really aren’t feeling the vibes, email support@sphereishere.com and we’ll call you to dig in, and re-evaluate your assessment with you. We’re committed to your growth and are confident there is a perfect coach waiting to work with you on Sphere.

Also: we have to ask, have you booked a session with them? Profiles won't give you the full picture the way diving into a session with some real, two-way communication can. Remember, looking for a best-fit Guide is different from looking for friends on Bumble. Chances are there is someone in your Sphere of Guides that is perfect for you.

Which devices can I use to access the Sphere app? iOS vs. Android?

On iOS we support iPhone 6 and up. On Android we support most modern devices from the largest phone manufacturers that support Android, like Samsung, Huawei and Google. Due to the open-source nature of Android we can't guarantee that the Sphere app will be consistent across different devices. We are always listening to feedback from our Android users in order increase availability & accessibility to our product. If something doesn’t seem right let us know: support@sphereishere.com.

Becoming a Sphere Guide

How do I become a Sphere Guide?

Not just anyone can be a coach on Sphere. All of our Guides have been personally vetted and have:

  • Experience, qualifications, certification, and/or training related to their coaching practice
  • A pre-existing professional practice
  • Strong client and community referrals
  • A track record of success helping clients make powerful progress;
  • An insatiable passion for this work
  • A commitment to their continued learning and development (the best Guides are always growing too!)

And there is a difference between a coach, consultant, mentor, and therapist. Sphere specializes in offering coaching experiences and we are definitive about what that means.

Want to become a Sphere Guide? We are looking to add more amazing guides to our roster. Join our waitlist and start the application process.

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